Tenant Resource Configuration

Tenant Resources

Tenant-level resource configuration is conducted within Softdial Repository™. To access the Repository as a tenant:

1. First, log in to Softdial Contact Center™ (SCC) via the Login web page, as a tenant user (e.g. tenant default). See Accessing Client Applications
2. To access Repository, the user must have Configuration, System or Superuser permissions. See User and Endpoint Permissions. The Administrator, set up on installation, has Superuser permissions.
3. On successful login, the web client Home page appears.

   

   Fig. 1 - Client Applications

4. Click on Softdial Repository. The Repository opens at the Campaigns & Queues tab.

   

The following configuration tabs are available:

• Campaigns & Queues
• Users & Endpoints
• Agent Outcomes
• Break Reasons
• Sounds
• Static Configs
• Inbound Routes
• Groups
• Scheduler

Some UI features are common to all tabs. These are described in Common Features:

See also Landlord Level Configuration.