Monitoring a Campaign

From V10.6.847 - the legacy Softdial Campaign Manager™ Windows client is no longer available, via install or download.

Campaigns may be monitored via the Softdial Campaign Manager™ Client Window (Fig. 1):

Fig. 1 - Client Window - Web Client

The Client Window presents the following information on campaigns:

Heading

Meaning

Campaign

The name by which each campaign is identified.

State

A representation of the state of each campaign. The following states are possible:

Show State table

State	Notes	For more info
Stopped		Stopping a Campaign
Starting	This involves pre-scanning the database to collate statistics, and populating the internal call cache.	Starting and Resuming a Campaign
Running		Starting and Resuming a Campaign
Stopping	This involves updating the write-behind cache.	Stopping a Campaign
Suspended		Suspending a Campaign
Pre-processing	The numbers in the call list are being cross-referenced against the Do Not Call lists and/ or the Time Zone Management data.	Do Not Call (DNC) Pre-Processing Time Zone Pre-Processing

Linked

Indicates whether this is a linked campaign, a master campaign, or standalone. See Linked Campaigns.

Type

The type of campaign (e.g. Predictive). See General Settings.

Agents

The number of agents currently logged in to each campaign.

Completion Est

An estimation of the percentage of the list which has been dialed, calculated as:

(Calls Made / (Calls Made + List Remaining + Retries Remaining)) * 100

This value may increase as retries are added to the call list.

List Size

The total number of records in the campaign list. Set on campaign start based on SQL query results

Calls made

The number of records sent to Softdial CallGem™ for processing since the last time statistics were reset.

The count is

incremented when records (numbers) are sent to Softdial CallGem™
decremented when records are returned from Softdial CallGem™ unprocessed (undialed)

This number includes any undialed records still in Softdial CallGem™'s cache. It will not be the same as the Total Calls number shown in Campaign Status Viewer which only reports completed calls.

List Remaining

The number of records in the campaign list remaining to be processed for each campaign. Set on campaign start from an SQL query of undialed records.

The count is decremented when records (numbers) in cache are sent to Softdial CallGem™

Retries/ Callbacks Outstanding

The number of retries remaining in the database for each campaign that have not yet been pulled into cache for dialing. Set on campaign start from SQL query of dialed records which have a retry time set. The count includes both retries and callbacks.

The count is

incremented with each call completion that results in a retry or callback
decremented when a retry/ callback is read in to cache

Cache

The number of records currently in Softdial Campaign Manager™'s cache but not yet passed to Softdial CallGem™. This includes fresh numbers and retries/callbacks.

The initial size of this cache is set in the campaign parameters. For further information, see Database Input and Modifying a Campaign.

The maximum cache size can be set using the MaxReadRetryCacheSize registry setting, which has a default setting of 5000.

Runout est

An estimation of the time in minutes until the list is exhausted. See Completion Est above

Locked

Whether the campaign is locked, either automatically or because a client has the campaign properties open

Actions

Not currently used